Styled Over 6000+ Grooms
Worldwide Delievery
Express Shipping Available
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FAQ

Find answers to common questions about our products, services, and policies.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
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About Us

Shopping Information

What are the sizes available?

We are a size-inclusive brand. We have sizes from 36 to 50.

Do you offer Custom tailoring?
Yes, We can custom tailor according to your needs. Please get in touch with us at +91 6353958520
What is your Exchange/Return policy?
Our pieces are made to order therefore we don’t offer return or exchange. However, we offer alterations. The cost of return will be borne by the customer unless otherwise agreed upon.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, UPI, bank transfers].
Is my payment information secure?
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

Can I exchange an item?

No, Exchange is not available for any product. However, we do offer alterations.

Ordering from Sonal Janmesh Atelier

Can I track my order?
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
What should I do if I receive the wrong or damaged item?
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.

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