PRIVACY POLICY

This Privacy Policy describes how Sonal Janmesh Atelier and its affiliates (collectively referred to as "Sonal Janmesh Atelier," "we," "our," or "us") collect, use, share, and process your personal data through www.sonaljanmesh.com, its sub-domains, mobile applications, and m-sites (hereinafter, collectively referred to as the "Platform").

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at connect@sonaljanmesh.com or by mail using the details provided below:

Contact us at (+91)6353958520

Sonal Janmesh Atelier

FF/10,Shantam Avenue, Gurukul Rd,Ahmedabad, Gujarat, India

CONSENT & JURISDICTIONS

While you can browse certain sections of our Platform without registering, purchasing our products and fully utilizing our services requires registration. Our services are exclusively offered within India. Your personal data is primarily governed by Indian laws and stored in India; however, some data may be processed or stored on servers outside of India to ensure efficient service delivery.
By using our Platform, you explicitly consent to the guidelines set forth in this Privacy Policy, our Terms of Use, and agree to be governed by the laws of India, including all applicable data protection and privacy laws.

INFORMATION COLLECTION & PURPOSE

We collect your personal data directly from you (e.g., when you visit our Platform, purchase products, or interact with us), when you make data public (e.g., social media posts about our brand), or when you use any of our Services.
Once you share your personal data with us, you are no longer anonymous. We clearly indicate which fields are mandatory for certain services and which are optional. We may also receive information about you from third parties (such as our delivery partners) or combine data you have provided to us with information from other sources to enhance your experience.
Please note that Sonal Janmesh Atelier is not responsible for personal data you voluntarily share in public domains.

HOW WE USE YOUR INFORMATION

The information we collect includes, but is not limited to, the following categories:

Registration and Personalization: We collect basic identifying information such as your name, date of birth, device identifiers, and IP address. This helps us personalize your shopping experience, fulfill orders efficiently, resolve disputes, and detect and protect against fraud or criminal activities.

Communication and Order Delivery: Your physical address is essential for shipping. Your telephone number and email address are used for order updates and relevant commercial communications. To enhance your experience on mobile platforms, we may request permission to access features like your text messages (SMS), contacts, camera, photo gallery, location, and device information. Declining these permissions may affect your access to certain services.

Transaction Processing: We collect secure financial data, such as bank account details and credit/debit card information, strictly to process your transactions efficiently

Eligibility and Verification Checks: For certain services, events, or payment products, we may require identity verification data (e.g., PAN, GST number, government-issued IDs, and KYC details), which may be shared with our trusted banking and lending partners

Loyalty Programs: If you enroll in a Sonal Janmesh Atelier loyalty program, we will collect your name, contact number, and other relevant details to manage your rewards.

Marketing and User Experience: We use your data to tailor your experience on our Platform and display content based on your preferences. You always have the option to opt out of marketing communications. We may also conduct voluntary surveys to gather demographic, interest-based, and lifestyle data to improve our offerings.

Customer Support and Correspondence: Interactions with our customer support team via chat, calls, or emails are recorded for quality assurance and safety. We also maintain files of personal correspondence (emails, letters) related to your account

THIRD PARTY SERVICES & PUBLIC FORUMS

Sonal Janmesh Atelier does not control, endorse, or assume responsibility for the privacy practices of third parties or external websites linked to our Platform.
We strongly encourage you to review the privacy policies of any third-party partners before sharing your personal information with them.